Hi there, @Gsuesue. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that Find My Phone app is not working on your Versa 2. I understand your concern, I will do my best to help you with this!
As a first approach, I'd like you to make sure that you own a Versa 3 or Versa 4 as Find Phone app is not available in any of the other Fitbit Versa series.
With the above being said, please keep in mind the following requirements in order for the Find Phone app to work properly:
- Your smartwatch must be connected (“paired”) to the phone you want to locate.
- Your phone must have Bluetooth turned on and be within 30 feet (10m) of your Fitbit device.
- The Fitbit app must be running in the background on your phone.
- Your phone must be turned on.
To find your phone:
- Open the Find Phone app on your Versa 3 by swiping left on the clock face or on the Versa 4 by pressing the button while on the clock face.
- Tap Find Phone. Your phone rings loudly.
- When you locate your phone, tap Cancel to end the ringtone.
If the issue persists, see How do I troubleshoot apps on my Fitbit device?
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