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Firmware update

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‎12-03-2019 17:54 - last edited on ‎12-04-2019 15:59 by Fitbit Moderator

‎12-03-2019 17:54 - last edited on ‎12-04-2019 15:59 by Fitbit Moderator

It will not prompt me to update my fitbit versa to the new firmware version. I have tried contacting through the live chat and theyre telling me that the update isn't out everywhere yet, but on here they have posted that we should all have it. I just want to be able to use spotify on my watch and I cannot figure this out.

 

Moderator edit: Subject for clarity 

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‎12-04-2019 15:59

‎12-04-2019 15:59

Hello @KM96, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Since you already received assistance from our Support team, I recommend you to contact them back if you have any additional questions about the information that was provided by them too.

 

I'll be around if you need anything else.

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