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Unable to use Fitbit Pay

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‎12-03-2019 14:49 - last edited on ‎12-04-2019 15:50 by Fitbit Moderator

‎12-03-2019 14:49 - last edited on ‎12-04-2019 15:50 by Fitbit Moderator

I set up my card, got it verified and got a notification today that my card has officially been verified and is ready to use. I hold the button for 2 seconds and it says that no cards have been set up in my wallet even though it shows the card is ready to use on my phone.

 

This is one of the reasons I got the watch, is there anything I can do to get it to work?

 

Moderator edit: Subject for clarity 

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‎12-04-2019 15:50

‎12-04-2019 15:50

Hi @Coopie1467, welcome to the Community Forums!

 

Thanks for bringing this to my attention an for the details that were shared in your post, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to re-setup the card under discussion to your Fitbit Wallet. To do so, please check the information that's specified on our help article: What should I know about Fitbit Pay? and let me know if this resolves the issue. Also, please restart your device. 

 

Looking forward to your reply if further assistance is required. Let me know if you have any additional questions.

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