Fit Bit Versa black screen

[Pigsy]

Versa was not syncing correctly so restarted phone but no joy so went to settings on phone and selected shutdown. Now unable to restart watch. Have tried the 3 button reset but nothing happens. Phone is fully charged . 

Please help.

[Marrrmaduke · Accepted solution]

@Pigsy Rub the contacts with an alcohol and try charging for several hours. Then you can attempt hard reset using buttons:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear. This may take a while.

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.