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Fit Versa won't charge

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‎05-27-2019 00:44 - last edited on ‎05-28-2019 07:16 by Fitbit Moderator

‎05-27-2019 00:44 - last edited on ‎05-28-2019 07:16 by Fitbit Moderator

My Fit bit Versa has stopped working suddenly inspite of being completely charged .

Tried holding all 3 buttons for 15 secs - occasionally vibrates but nothing on the screen.

Recharged it again for 4 hours, no change.

Fit bit has just stopped working.

any suggestions plz 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-27-2019 01:18

‎05-27-2019 01:18

That try of a restart is not the right procedure. To restart a versa press and hold the back and bottom buttons until you see the Fitbit logo on the screen.

 

If that doesn't help then it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options: contact.fitbit.com 

 

 

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‎05-28-2019 07:11

In response to SteveH

‎05-28-2019 07:11

@PRBA welcome to our Fitbit Community! I'm happy to assist you with with the charging issues that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it.

 

Thank you for your help my friend @SteveH!

 

Keep @SteveH and me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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