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Fit bit not working!

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‎02-20-2020 04:52

‎02-20-2020 04:52

After charging the fit bit Versa to 100 percent use it once turned it off then turned back on tonight it’s says 0 percent! After a full charge?? Anyone else have this issue ? 

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‎02-20-2020 17:34

‎02-20-2020 17:34

Hi @Mrose9907 , restart your Versa by long pressing the left button untill you see the Fitbit logo and release the button. Repeat this procedure several times and see if that solves your problem. If not:

1. Put your Versa in the charger, connect it to a wall outlet with an approved adapter and leave it there for at least 24 hours.

2. If that also does not solve your problem, contact Customer Support and ask for a battery test. Erik 

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‎02-20-2020 22:09

‎02-20-2020 22:09

Yes I have had this exact issue, fitbit versa drains rapidly if you shut it down. The solution is to leave it on. Weird right? It's probably a software bug. Fitbits are an odd breed of smartwatch.

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