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Fit bit not working

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‎04-10-2022 05:43

‎04-10-2022 05:43

Fit bit not working after swim 

got heated while charging 

Support is also not responding 

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‎04-10-2022 16:06

‎04-10-2022 16:06

This exact same thing happened to me. I haven't received a response yet either.

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‎04-10-2022 22:19 - last edited on ‎07-02-2024 11:51 by Fitbit Moderator

‎04-10-2022 22:19 - last edited on ‎07-02-2024 11:51 by Fitbit Moderator

It sounds like water got in and it's short circuiting inside.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

You can also chat to Fitbit Support directly.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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