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FitBit OS 4.01 Update Keeps Restarting

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‎09-16-2019 19:31 - last edited on ‎09-18-2019 14:31 by

‎09-16-2019 19:31 - last edited on ‎09-18-2019 14:31 by

I'm trying to do the update to my Versa, and the upgrade process keeps restarting.

 

Usually the upgrade process seems to restart because I let my phone screen go to sleep, but other times it restarts for no apparent reason.

 

For most upgrade restarts it seems to pick up where it left off, but this time the restart is beginning from scratch.

 

Since the upgrade process takes so long, it's not practical to keep phone awake all time. Is there a different solution?

 

Samsung Galaxy S8+, Fitbit Versa

 

 

Moderator edit: subject for clarity

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‎09-18-2019 14:20

‎09-18-2019 14:20

Welcome to the Fitbit Community, @GregC2. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with updating your Fitbit Versa. Thank you for your efforts to resolve this. I understand your concern and recommend doing the following:

 

  1. Make sure you are connected to Wi-Fi before you start the update process. 
  2. Charge the device while connected to Wi-Fi.

You can confirm the steps to update your device in this help article: How do I update my Fitbit device? Move on to the complete troubleshooting steps if you continue experiencing difficulty. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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