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Incorrect hourly steps on app

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‎09-16-2019 15:59 - last edited on ‎09-18-2019 14:05 by

‎09-16-2019 15:59 - last edited on ‎09-18-2019 14:05 by

My watch is accurate but when syncing with my phone steps (hourly) are missing. This happens several times a week

 

 

Moderator edit: subject for clarity

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‎09-18-2019 14:04

‎09-18-2019 14:04

Welcome to the Fitbit Community, @Macabell. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the hourly steps on your Fitbit Versa not matching the app information after syncing. Thank you for providing the additional details. I would like to confirm that we’re aware of it and we're working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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