FitBit Versa Light won’t update

[MissMax]

I have a FitBit Versa lite and I’m trying to get it to update. It has been updating for almost 5 hours and is only about a third completed. It has been next to my phone the whole time. I can’t do anything from the watch screen or the app as it says it’s in the middle of updating. Can you help please?

[Rich_Laue]

Have you force stopped the Fitbit app and restart the update?

Or restarted the phone?

[MissMax]

Yes, I’ve done both of those things. The blue line on the screen shows that it’s just over a third complete but it doesn’t seem to be moving. 
I’ve deleted the app, removed and reinstalled the watch on Bluetooth. 

[Sammorgs]

The same thing has happened to mine after trying to install the firmware update. Please let me know if and how you fix yours 🙂

[MissMax]

Hi,

I used the Windows 10 Fitbit app on my laptop and it updated within 10 mins. I’ll forward you the instructions.

Sharren

Sharren's iPhone.