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FitBit Versa Major Issue

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‎03-01-2020 13:49 - edited ‎03-01-2020 19:25

‎03-01-2020 13:49 - edited ‎03-01-2020 19:25

My fitbit DOES NOT WORK accurately!  And the only advice they have for me is "we know, we're working on it, we don't know when it will be fixed and we expect you to accept your malfunctioning product as adequate because we wont replace it"

 

That's BS, I paid good money for this product and I didn't break it, the company did! ................

 

Update to this post, later this same day my screen stopped working, it would still sync to my phone but not displaying anything.  I guess either squeaky wheel gets the grease or this was an issue fitbit can't fix, because I called again and they are sending a replacement! 

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‎03-01-2020 13:57

‎03-01-2020 13:57

I assume you are just venting, and that okay.

But if you actually were looking for any help here, we would have to know the nature of your problem.  Sometimes, but certainly not always, users here have suggestions or work-arounds that the official support might not mention.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-01-2020 14:04

In response to JohnnyRow

‎03-01-2020 14:04

According to the support staff, I have done everything I can (factory resets, reinstalltions, etc) and I have called multiple times to ensure this.  According to my fitbit, for the past 72hrs, my heart rate has sustained 130bpm-160bpm and despite all efforts, it will not stay connected to my phone without reinstalling the app everytime I want to sync.

 

So yes, I am currently venting so that the public out there deciding between a fitbit and another product will go with the other product, knowing how fitbit treats their consumers. 

 

But if you have any suggestions that will save me $200 on a new smartwatch, I'll happily take it!!!

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