08-01-2018 20:02
08-01-2018 20:02
I was just wearing my fitbit versa watch and it stopped suddenly and showing nothing on the screen today 8/1.
Any other suggestions?
08-01-2018 20:48
08-01-2018 20:48
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Wendy | CA | Moto G6 Android
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08-01-2018 20:54
08-01-2018 20:54
I have the same problems.
I'm going through the same My Versa was bought at the John F Kennedy airport only two months ago , I would like to know how to have it back,
what the company does in this case. How does the guarantee work?
08-01-2018 23:21
08-01-2018 23:21
I have the same problem.
Yesterday my FitBit Versa worked fine and while I was sleeping my FitBit stopped working. I tried to restart a couple of times (pushing the left button for more than 10 seconds). Also the green flickering lights at the back don't work anymore.
I hope that there is a quick sollution.
Thanks for your help.
08-02-2018 00:47
08-02-2018 00:47
As it says in the help file that @WendyB linked to, if the multiple restarts don't work then it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options.
08-02-2018 05:26
08-02-2018 05:26
08-02-2018 05:31
08-02-2018 05:31
03-24-2019 21:01
03-24-2019 21:01
My screen on my Fitbit Versa went blank.
06-29-2019 04:13
06-29-2019 04:13
My Fitbit versa stopped working suddenly it won’t restart and the lights at the back also not coming on. Can anyone tell how to fix this?
06-29-2019 05:03
06-29-2019 05:03
@Kymonicreations I'm afraid to say that if restarting the fitbit isn't working then it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options: contact.fitbit.com
06-29-2019 09:24
06-29-2019 09:24
06-29-2019 09:34
06-29-2019 09:34
@Kymonicreations are you sure? The 45 day limit is for returning fitbits (for any reason) for a refund if you have bought it direct from fitbit. This is separate from the warranty which provides replacements for defective trackers and runs for 12 months from purchase (24 months if you are in Europe).
06-29-2019 18:30
06-29-2019 18:30