Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Wendy | CA | Moto G6 Android
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I have the same problems.
I'm going through the same My Versa was bought at the John F Kennedy airport only two months ago , I would like to know how to have it back,
what the company does in this case. How does the guarantee work?
Best AnswerI have the same problem.
Yesterday my FitBit Versa worked fine and while I was sleeping my FitBit stopped working. I tried to restart a couple of times (pushing the left button for more than 10 seconds). Also the green flickering lights at the back don't work anymore.
I hope that there is a quick sollution.
Thanks for your help.
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
As it says in the help file that @WendyB linked to, if the multiple restarts don't work then it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options.
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Best AnswerMy screen on my Fitbit Versa went blank.
Best AnswerMy Fitbit versa stopped working suddenly it won’t restart and the lights at the back also not coming on. Can anyone tell how to fix this?
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
@Kymonicreations I'm afraid to say that if restarting the fitbit isn't working then it's probably best to contact customer support. If they can't fix it then they can check your warranty status and advise on your options: contact.fitbit.com
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
@Kymonicreations are you sure? The 45 day limit is for returning fitbits (for any reason) for a refund if you have bought it direct from fitbit. This is separate from the warranty which provides replacements for defective trackers and runs for 12 months from purchase (24 months if you are in Europe).
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