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FitBit Versa suddenly stopped charging

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‎11-28-2018 15:12

‎11-28-2018 15:12

Today my 6 month old Versa went from 74% charge to 0% in 2 hrs and now will not charge.  When I place in charger base it briefly shows the 0% (without the charging indicator) then screen goes blank. I can only see the percentage if I remove then return it to charger - not if I tap the screen while it’s ‘charging’. 

 

I read a previous post and the replies, one of which suggested a restart.

 

Is there a way to reset/restart my Versa when it’s at 0%? 

 

Or or should I go straight to customer service for a replacement?

 

Thank you in advance!

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1 BEST ANSWER

Accepted Solutions

‎11-29-2018 04:46

In response to Marrrmaduke

‎11-29-2018 04:46

@LRM_SF Welcome! It's nice to have you on board! Sorry to hear about your Versa not charging. Adding to @Marrrmaduke suggestions try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎11-28-2018 15:18 - edited ‎11-28-2018 15:19

‎11-28-2018 15:18 - edited ‎11-28-2018 15:19

@LRM_SF Try plugging it to your computer and see if it makes a difference. Also give a contacts a good rub. You can also attempt 3-button factory reset, but I am afraid with a dead battery, it's a no go:

 

  1. Press and hold all 3 buttons until Fitbit logo comes on (approximately 15 sec)
  2. After Fitbit logo disappears, release the bottom right button
  3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

 

If all these fail, do contact Customer Support to guide you through the next steps.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎11-29-2018 04:46

In response to Marrrmaduke

‎11-29-2018 04:46

@LRM_SF Welcome! It's nice to have you on board! Sorry to hear about your Versa not charging. Adding to @Marrrmaduke suggestions try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎12-17-2018 22:01

In response to AlvaroFitbit

‎12-17-2018 22:01

Thank you. It did start charging after a couple of hours and has worked as expected since then. 

Best Answer

‎12-17-2018 22:05

In response to LRM_SF

‎12-17-2018 22:05

@LRM_SF I'm glad! 😊👍🏻

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎12-18-2018 08:07

In response to Marrrmaduke

‎12-18-2018 08:07

@LRM_SF That's great news! I'm also glad to hear that your Versa is working properly again. Thank you for posting the update here.

 

In addition, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer