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FitBit Versa won't received notifications

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‎07-01-2019 13:28 - last edited on ‎07-02-2019 07:35 by Fitbit Moderator

‎07-01-2019 13:28 - last edited on ‎07-02-2019 07:35 by Fitbit Moderator

Received a Fitbit Versa for Christmas.  2 issues currently: Stopped getting notifications of calls and/or texts, and today, 7-1-2019, screen says "Clock Error Go to the Fitbit mobile app and try another clock". Will not exit off. Went to mobile app and no other clocks will load, said Bluetooth error, unconnected and then reconnected, still no other clocks will load. Thank you!

 

 

Moderator edit: updated subject for clarity

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‎07-02-2019 07:35

‎07-02-2019 07:35

@Mshelle22 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not getting notifications from your phone.

 

Please try the troubleshooting steps that are listed in this help article. After this, make sure that the clock face you select is from Fitbit, not a third party clock face. Finally, turn off and turn on the notifications and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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