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The Versa buttons don't work

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‎07-01-2019 13:43 - last edited on ‎07-02-2019 07:58 by Fitbit Moderator

‎07-01-2019 13:43 - last edited on ‎07-02-2019 07:58 by Fitbit Moderator

My Fitbit versa’s (regular one, not special or lite) main button stopped working and I’m pretry bummed since it is almost impossible to use without the main button. Is there anything I can do besides sending it back? I also JUST got my versa so it shouldn’t be because it’s old.

 

 

Moderator edit: updated subject for clarity

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‎07-02-2019 07:57

‎07-02-2019 07:57

@Isadora_ welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the button is not working properly.

 

Please use a toothpick around the button in order to clean it and remove any dust that the button may accumulate. After this, press the button and see if it works again.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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