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FitBit screen blacks out. Stops charging, hard reset does not work.

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‎04-09-2020 13:37

‎04-09-2020 13:37

I purchased FitBit Versa last year and its screen blacked out in less than 30 days. I tried to charge and factory reset, but it did not work. When I contacted customer care, surprisingly, they said that they can still see that I am connected to the watch. Anyways, they were kind enough to send a new watch to my address. 2 months later, this new watch blacks out. It is frustrating and annoying. 

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‎04-09-2020 23:15

‎04-09-2020 23:15

Hi @SunsetRunner Yes it sounds very frustrating, but you will need to contact Customer Support again.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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