04-09-2020 13:37
04-09-2020 13:37
I purchased FitBit Versa last year and its screen blacked out in less than 30 days. I tried to charge and factory reset, but it did not work. When I contacted customer care, surprisingly, they said that they can still see that I am connected to the watch. Anyways, they were kind enough to send a new watch to my address. 2 months later, this new watch blacks out. It is frustrating and annoying.
04-09-2020 23:15
04-09-2020 23:15
Hi @SunsetRunner Yes it sounds very frustrating, but you will need to contact Customer Support again.
Helen | Western Australia
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