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Fitbit App Gallery won't open

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‎07-08-2024 11:10 - last edited on ‎07-08-2024 11:15 by Fitbit Moderator

‎07-08-2024 11:10 - last edited on ‎07-08-2024 11:15 by Fitbit Moderator

Anyone have a solution for the gallery on the fitbit app not opening. Says no internet connection except I'm on wifi and tried no wifi. I need to change information on my medical ID app.


Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-08-2024 21:35

‎07-08-2024 21:35

Hi @Gingy12 - the Gallery tile requires a special internet access - see no internet access

However it may still be a problem if you live in the EEA or UK. Certainly don't uninstall anything.

Author | ch, passion for improvement.

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‎07-09-2024 03:13 - edited ‎07-09-2024 03:13

In response to Guy_

‎07-09-2024 03:13 - edited ‎07-09-2024 03:13

Hi there, @Gingy12. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, we're here to help! 

As @Guy_ has suggested, the "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Did you already try the above, did that help? 

Maria | Community Moderator, Fitbit


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‎07-09-2024 14:43

In response to MarreFitbit

‎07-09-2024 14:43

Hello, no I don't have any of that on my phone. I'll dig around on it but I don't think I have any of it. 

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‎07-09-2024 15:34

In response to Guy_

‎07-09-2024 15:34

Got it! I had to search around but it was a DNS problem

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