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Fitbit App Pairing Limited

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‎08-22-2022 14:34 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

‎08-22-2022 14:34 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

I just purchased a Versa 3. When I paired it using the Fitbit app, my Charge 3 disappeared. Why did this happen? I have a Charge 2 also and it still appears in the app.

 

Any ideas?

 

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‎08-22-2022 15:37

‎08-22-2022 15:37

Hello @J_C_Hogg_2008 and welcome to the Community.  Fitbit made a significant programming change about the time your Charge 3 was released.  The apps and clock faces are in the Gallery.  You can only have one device with a Gallery on your account at a time.  The Versa 3 and Charge 3 both have the Gallery.  The Charge 2 doesn’t.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-22-2022 15:48 - edited ‎08-22-2022 15:49

In response to LZeeW

‎08-22-2022 15:48 - edited ‎08-22-2022 15:49

What is a "Gallery" and what does it do for me? 

 

I want to use both of my devices. If this is a limitation imposed by Fitbit, it sucks for me and other customers. Fitbit does a disservice to its customers by not warning us in advance about this limitation.

 

If I had known this prior to my purchase, it would have been a non-starter since using all my devices was my plan from the beginning.

 

Anybody want a slightly-used Versa 3?

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