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Fitbit App not displaying all data

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‎08-22-2020 07:44

‎08-22-2020 07:44

I have the App on both my Android phone and iPad and the app only displays my sleep data, resting heart rate, hours with 250+ steps and days of exercise. If I tap the image for steps, floors etc it will take me to a screen that shows these amounts. It also does not calculate any calories or active minutes associated with a workout.

 

Any suggestions on how to get the info back?

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6 REPLIES 6

‎08-22-2020 10:01

‎08-22-2020 10:01

I have the App on both my Android phone and iPad and the app only displays my sleep data, resting heart rate, hours with 250+ steps and days of exercise. If I tap the image for steps, floors etc it will take me to a screen that shows these amounts. It also does not calculate any calories or active minutes associated with a workout. This is what I see on the screen

 

Any suggestions on how to get the info back?Screenshot_20200819-183454_Fitbit.jpg

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‎08-22-2020 21:33

‎08-22-2020 21:33

Hi @NanaGLC  which device do you have? You posted in the Versa area, but the screenshot has Charge 2 listed.

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎08-23-2020 08:17

In response to Odyssey13

‎08-23-2020 08:17

I have both a Versa and a charge 2. My Versa was not pairing with my account so I was in this forum to get advise. The app was working fine until a week ago, then stopped showing/recording data. This morning I tried setting up a new account and now my Versa pairs again. Unfortunately I lose all my historic data but at least I have a working app.

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‎08-23-2020 09:07

In response to NanaGLC

‎08-23-2020 09:07

Glad you got the app going, but sorry you lost the data. Is the app working completely for you today?

Stepping in the U.S.A. since September 2013. Android 14

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‎08-23-2020 10:49

In response to Odyssey13

‎08-23-2020 10:49

Yes, it appears to be.

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‎08-24-2020 16:09

In response to Odyssey13

‎08-24-2020 16:09

Yes it’s working fine and I never lost any data. Thanks for your response. I know now to just close the app on my phone completely and open it again. No worries.

Ray Thompson
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