Send product back

[KimJ2202]

Can I stop my order or send the product back? I ordered the wrong product on fitbit.com.

[Odyssey13]

Grab your order number from your email.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[KimJ2202]

Do you have a german number as well? And I tried to chat with someone but I
dont have Twitter so unfortunately it does not work. I just can not find
any information on how to send a watch back.

Thank you so much for your help!

[Odyssey13]

I've notified a Moderator and they should be by to assist. Pretty sure they have more numbers than I do.

[JuanFitbit]

Hi @Odyssey13 ,nice to see you around. Thanks for the information provided and your help. 

Hello @KimJ2202 , nice to see you in the Community! I've informed our German Team, and was told that you already wrote them. They'll be replying you as soon as possible and will help you with the order. Depending on the status, you'll be receiving the needed instructions. If you don't receive the Email from Support please let me know. 

I'd also recommend you to check the Spam/Junk folder, if the message from Support cannot be found on the Inbox. 

Please keep us posted. 

[Tatjana_L]

Hello Juan, 

I try to contact the service as well to send my product back, but I have the same problem, that I do not have Twitter.

I answered to my order confirmation, because I did not know what to do anymore. But I received the answer that there is no support by mail anymore and have to check fitbit.help.

What do I need to do now to send the product back and why is the handling this hard to send products back? 
Any phone numbers, mailing adress or information would be helpful.

Thank you in advanced.

Tatjana

(Germany)

[Odyssey13]

Hi @Tatjana_L  I posted the information above, but here it is again.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[JuanFitbit]

Hi @Odyssey13 , thanks for the information provided. For future references you can provide also this information for German speaking Community members. : https://myhelp.fitbit.com/s/support?language=de

This is the link where they can contact our German Team and it's channels. 

Hallo @Tatjana_L , nice to see you in the Community! I requested information regarding the message you received. It seems to be a situation with the delivery of the messages. Support received you request and will be replying to your message as soon as possible with the instructions. 

Please keep me posted and let me know if you have any question.