Versa Lite reboot loop issue fixed

[sharewarebear]

Since update 32.70.8.0 my versa lite would randomly restart multiple times a day. Sometimes 3 or 4 times in a 15 minute time frame. Called customer service. Nothing thy could do. I was thinking about getting a new one but haven’t yet.

since the update that happened yesterday, my versa lite hasn’t restarted once. Guess there was a software issue after all.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @sharewarebear, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your experience with your Versa Lite and how the reboot loop issue was resolved, I'm really happy to know that the update solved this concern. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family!

[sharewarebear]

I guess I spoke to soon. After almost a week of my fitbit not rebooting, it started it again on Sunday. Today, it has rebooted quite a few times. Just now it has rebooted 4 times in 5 minutes.

Oh well. Guess I need to research a new fitness tracker since mine is out of warranty.

[RicardoFitbit]

Your update is appreciated @sharewarebear.

I'm sorry to know that you're still experiencing difficulties with your Versa Lite. Since our Customer Support team already reviewed the warranty options for your device, my best recommendation at this moment will be to contact them back if you require further assistance about this process or if you have any additional questions about the information that they provided to you.

I'll be here if you need anything else.