Fitbit OS 4.0.2 - Firmware Release (68.9.15)

[MattFitbit]

Fitbit Update: 10/30

Hi, Versa Smartwatches family,

We're happy to announce that Fitbit OS 4.0.2 (Firmware Version: 68.9.15) has now gone out to 100% of all users. Please download it if you haven't already. 

We always recommend keeping your watch and the Fitbit app up to date on the latest versions to have the best experience. 

---

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2 (Firmware Version: 68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Versa can be found here. 

To update Versa Lite Edition, leave on all-day sync and let the Fitbit app run in the background on your phone. When the update is ready, you’ll see a notification in the Fitbit app.

If you run into any trouble updating your Versa or Versa Lite, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone. 

[pbug56]

Last update I did was several months ago, and the result was that I have to
restart my Versa each time I try to synch. Plus the new Android app that
came with that update made the app harder to use.

[pbug56]

A lot of us bought Versa because of the alleged SPO2 sensor. I have apnea
but have lost a lot of weight and wanted to see how my apnea still affected
me, plus to see my O2 levels as I do different activities (I also have
asthma). That's why I picked Versa. I also wanted the HR feature - which
does work - part of the time. Though in the middle of the night it often
stops recording HR so there goes what sleep analysis could be done without
the O2 level.

[SunsetRunner]

I very highly doubt that this forum contains 100% of all fitbit owners in the entire world.

I have only posted here to ask questions about the latest OS release as I have not received it yet. Had I have received it by now, then I most probably wouldn't be posting here. More likely I'd be getting on with pushing Versa to it's limits and posting things on the lifestyle discussion forums.

I'm already eyeing them up, waiting for the OS update so I can release Versa's full potential.

For me, at least.

[pbug56]

Other than massive problems, are you aware of anything in this update that
actually makes Versa more functional? Assuming it doesn't brick your
Versa? My Versa worked best, though not perfectly, early on. The previous
update made it much harder to sync, and a lot harder to use the Android
app. Here, hundreds of people are complaining about problems with this new
update.

[SunsetRunner]

@pbug56  no idea at all.

I just personally have had no issues with my Versa since I got it, and I even bought it second hand from someone on a Facebook buy and sell group.

If it really is that bad, I'm sure you will find me back here, if the update ever does come through for me, joining the masses chanting to fitbit to fix it.

[gwinny]

The previous update kicked it where my phone no longer works with the
Fitbit App....and there is no solution at all.

It worked fine up until July 2019 and went downhill from there until now my
phone is all of the sudden incompatible .... even though it works fine with
my tablet that is older than my phone.

Moderator edit: word choice

[Iamcath]

Hi, since this update, my watch is not counting my steps and the heart rate is not working....

[SunsetRunner]

@SunsetRunner  it doesn't happen that fast.  You don't have to have all day sync and always connected turned on. I had mine turned off and it eventually showed up. It took about a week. It will show up and when it does I suggest you put your Versa on the charger while it's updating. I did have issues with mine the first time it updated but I did a factory reset and waited for the update to show up again and I plugged my Versa lite in and let it update. The whole process took about an hour. It works fine now. 

[LizzyFitbit]

Hi everyone. It's good to see you around the Forums.

Thanks to all of you for sharing your thoughts about this firmware update. I get your point of view as your watches were designed to work correctly. Our team is receiving your feedback to work hard on our products to evaluate our procedures and make sure to deliver what our users want and need. 

We want our Fitbit Community to be a place where users can come to share their feedback in a positive and conducive manner, so please keep in mind the Community Guidelines when posting and let's try to stay on topic. Your opinions are always welcome.

@pbug56, thanks for getting back and sharing what steps you've done to prevent your phone from getting hot. As mentioned before, this shouldn't happen and appreciate you for bringing this to my attention. About your other question, our team continues working on that feature and how this would appear in the consumer experience. For future updates, keep an eye to the Versa board.

@SunsetRunner, I appreciate you for the troubleshooting steps tried prior posting and let me help you out. While the notifications and vibration motor aren't working, I'm concerned about the screen having a glow which shouldn't be there. Since you've tried the restart, please perform a factory reset with the steps described by @alexgreen83. Make sure to sync first so your information will remain in your Fitbit account.

@cepstein, thanks for your efforts and I've been informed that you already have a case created with the Support team. They'll continue helping you via email.

@scarey144, thanks for trying the steps suggested in this thread, and for taking the time to share your feedback about your watch. Be sure that the comments posted here won't be taken for granted as our team will work on our products and improve your experience with them.

@SunsetRunner, that's great to know and thanks for the update. Happy stepping!

@Iamcath, thanks for the information provided and just to confirm, are you wearing your watch snug on your wrist? Also, are your other stats (calories, distance, floors, etc) also affected? On your Versa, swipe to the left and tap on settings > heart rate and turn it off. Then restart your watch and turn back on the heart rate settings. Let me know if the issue gets resolved.

I'll be around, keep me posted.

[SunsetRunner]

@scarey144  press and hold the button on the left side of your device until the Fitbit icon shows up. Then release the button. That restarts/resets it. 

[SunsetRunner]

Ok, so I did the factory reset and I am now getting the text notifications. But, I still have the glowing line down the left side of my clock face. It's not so bad, I can't live with it. Just thought you would want to know. Thank you for the help.

[LeahBean]

Below it part of what I tweeted to support this morning. Right now I have
my phone powered down and will turn it back on to see if that helps. I have
deleted and reinstalled the app (lost a years worth of data) and have an
too that not useable and aa fitbit that also won't move beyond the fitbit
screen. At least before the update I had a watch and phone notifications.
Now I have nothing. When they say "compatibility issue" with the apple
update that is undertatement

Long story short - I thought I had completed the update on the fitbit but
I hadn't begetting text notifications just phone calls. I decided to do a
factory reset on the fitbit having done all the other steps multiple times.
When I powered up the fit bit an update became available. I performed the
up date which took over 6 hours. Now NOTHING works. Not my fitbit versa
let, not the app...
5:57 AM

[scarey144]

So sorry. Been there done all of that already and still watch is useless.

Sent from my iPhone

Moderator edit: removed personal information

[Bubbles02]

I try to update my Versa to the newest OS, but it will not do it. Not sure what I do wrong. I use my WiFi and bluetooth is enabled and my Versa is paired with my Android phone.

[Empman]

Super frustrated!! I have done absolutely everything recommended multiple times (spent way to much time on this) nothing works. Now my Versa is not recognized by the app or my phone. The following has been done.

shut off and restarted phone 

deleted and installed app

reset Versa.

shut off and restarted Bluetooth.

removed device from app and tried to add it again. Won’t work. Now I have a really expensive, to me, piece of plastic. Won’t even tell me the time. Stuck on the set up screen. Please help please.

[ezrothschild]

My Versa worked great from when I first got it (May 2019) through July. Then it stopped syncing. Then I installed the first OS update. Made things worse. Then the next OS update came through. Syncing started working again, but then it would stop if my phone went into Do Not Disturb mode for more than a few hours. I would try rebooting the watch, turning bluetooth off/on. Nothing. So I would reboot my phone. That would work. But then we'd get into this vicious cycle - reboot phone, sync and get notifications, then phone in DND for a while, no more syncing once phone went out of DND, reboot phone, etc. 

Yes, I have the watch set to not vibrate when phone is in DND but I fully expect it to vibrate and send notifications once the phone is out of DND, but no dice. When will these issues be fixed???

[LeahBean]

ME TOO!!!! And the "stuck on the set up screen" began because I did a
factory re-set after trying everything you have also done to get my text
notifications back. I am on my second factory re-set as per Fitbit who I
started tweeting yesterday morning for assistance. On my app (also deleted
and re-installed 2x now) I start the update, get to the "finish update"
button, press the "finish update" button to bump back to the home screen
that tells me there is an update available. I never can "finish update"
because the app keeps going in a round robin. The Fitbit AND the app are
now both literally useless. Furious. I bought the Fitbit because of it's
affordability and I think having to charge a watch every night like the
Apple Watch is ridiculous. I've had a Fitbit product for over 2 years and
was so happy with my Versa Lite upgrade until right now. Feeling like I
should have sucked up the cost for an Apple Watch. Their upgrades are
annoying but at least with the Apple Watch it would all seamless sync.So
frustrated and angry.

[SunsetRunner]

Still waiting for the update...

Every time I go onto my PC I put my Versa in the charging cradle and make sure it's charged up and leave it there even after it has reached 100%, open the fitbit app and leave it open and still nothing...

I am sometimes on the PC for hours at a time

[PcAddict]

I changed mine then took it off the charger to update it.

Moderator edit: format

[LizzyFitbit]

Hi everyone. Thanks for continue posting your inquiries in this thread. I'm sorry for the delayed response and let me continue helping you.

@SunsetRunner, thanks for stopping by and helping our friends!

@SunsetRunner, Thanks for trying the factory reset and I'm glad that you're able to receive notifications. I'm concern about the screen showing that  glowing line down on the left side and I've requested a case on your behalf so our Support team can give you a hand. They'll send you an email with more details shortly.

@LeahBean, @Empman and @Bubbles02, I appreciate your efforts while troubleshooting your watches. I'm sorry that the issues persist and after checking your information with our team I was told that you already have a case created with them. I'd recommend to continue working with them so you can receive more details about your cases.

@SunsetRunner, thanks for the information provided, as well for your efforts while working on your Versa. The firmware update has been released to all our members and since you've not received it yet, I'd recommend to perform a factory reset as last resort. Before anything else, make sure to have synced your information in the Fitbit app. Then, on your watch swipe to the left and tap on settings > About > Factory reset. Wait for a few minutes and proceed to set it up as a new device with the steps described here. Let me know how everything goes.

@ezrothschild, thanks for letting me know that your Versa isn't able to receive your notifications correctly, and appreciate the steps that you've tried prior posting. Just to confirm, is this affecting all your notifications (calls, text, calendar, apps)? Besides rebooting your phone, turning off/on the Bluetooth and restarting your watch, have you tried the steps described in this help article? To further investigate, please provide me with your phone's model and Android version.

Keep me posted.