07-21-2021
16:08
- last edited on
08-04-2021
11:28
by
KateFitbit
07-21-2021
16:08
- last edited on
08-04-2021
11:28
by
KateFitbit
Update: This has now released to 100%
We’re excited to announce that a firmware update for Versa, Versa 2, and Versa Lite will be available soon! Some of you may already have this update available - if you installed it, let us know what you think!
If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers.
Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app.
WHAT’S NEW AND FIXED
You can find release notes here.
HOW DO I UPDATE?
You can find step-by-step instructions for updating your Versa, Versa 2 or Versa Lite here.
If you run into difficulty please review these troubleshooting tips.
We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.
Answered! Go to the Best Answer.
07-26-2021 05:32
07-26-2021 05:32
No problems with this update, my Versa 2 is still doing okay, like it always did. Not sure what has changed....
07-26-2021 08:47
07-26-2021 08:47
I updated my Versa Lite day before yesterday and since then my screen has gone kaput , it is visible for a couple of seconds and dims out , battery also seems to be draining at 26% in less than 24 hours. When I contacted customer care It was recommended I replace my device !!!! This is extremely disappointing and not what I expected. I cannot help but wonder if these updates are meant to phase out devices that are out of warranty as this is the second time this has happened with a Fitbit device for me .
07-26-2021 11:18
07-26-2021 11:18
Hi everyone.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-26-2021 12:49
07-26-2021 12:49
But STILL no indication of what the updates fix! "Bug fixes and improvements" does not say what the update is fixing. Which bugs were fixed?? What improvements were made??
The update appears to break specific features. Why can't Fitbit specify what the updates do?
07-26-2021 12:56
07-26-2021 12:56
I saw the pink banner before and tried to update the tracker but the update failed a few times but now I don't see it anymore
07-26-2021 17:02
07-26-2021 17:02
BEST ANSWER
I FINALLY fixed my Fitbit watch after the update killed my 2 week old Versa 2.
I just simply followed Fitbit's instruction:
- step-by-step instructions for updating your Versa smartwatch here.
Then it killed the watch.
I promptly went back to where I bought the watch.
And exchanged it.
Now everything is back to normal. 😀😎
Thanks Fitbit!!!!
07-26-2021 19:24
07-26-2021 19:24
Thank you . I followed all of these instructions and then called up the customer support as well. No resolution yet.
07-26-2021 22:48
07-26-2021 22:48
Update ruined my Versa Lite - it was working fine before! Display is ruined :(((
07-26-2021 23:26
07-26-2021 23:26
Hi - the release notes for the versa 2 are a tad opaque and vague? Is there any more detail? see below from the link to the release notes
Fitbit OS 4.2.2 (Ionic, Versa, Versa 2, and Versa Lite Edition only)
This release includes bug fixes and improvements.
thanks
07-26-2021 23:31
07-26-2021 23:31
07-27-2021 00:21
07-27-2021 00:21
Like many others I am finding the HR very unreliable. It regularly tells me my heart rate is 210 bpm. Given my age is over40 this is pretty much impossible.
07-27-2021
00:46
- last edited on
07-27-2021
11:38
by
DavideFitbit
07-27-2021
00:46
- last edited on
07-27-2021
11:38
by
DavideFitbit
This is also happening to me. Replied earlier giving the details. Contacted Support and got the usual "do a factory reset". Didn't help. Will there be a new release to fix these problems?
-------------------------------------------------
None of this helps. Sounds like Fitbit is bricking old models.
07-27-2021 04:45
07-27-2021 04:45
I had a firmware update to my Versa Lite on Friday, from Saturday I started facing issues with the Fitbit screen going blank and then with a long press screen briefly appears for a couple of seconds. Device is syncing . I have done a factory reset , unpaired the device and changed the clock face - all solutions provided in the forums. Upon calling the customer care I have been told to replaced the device . I am disappointed with the solution as the issue is with the firmware update and not any damage that occurred at my hand . I strongly believe Fitbit should either provide a solution on how to make my device work or replace my device . This is also the second instance that a similar thing has happened with a Fitbit device . While I have absolutely loved the experience of using this device for a little over a year with the lack of customer support and issue resolution I would not invest further on future devices. Look forward to hear on either the solution or replacement.
07-27-2021 05:34
07-27-2021 05:34
I updated last night with WiFi with Fitbit fully charged. Today I have no connection with the screen. I see messages are coming through but I can’t read anything. Also no time is showing. I shut off my phone. Nothing changed. It is reading because my steps I can find on my phone. Please advise. Also my Fitbit is only a few months old. Was perfectly fine yesterday before update.
Thank You
Karen
07-27-2021 10:03
07-27-2021 10:03
My heart rate monitor has been jacked up ever since this update. It’ll be at 55 while I’m walking around, and in the 100’s while I’m sitting. Physically checked my rate and the versa is definitely way off. Pretty lame Fitbit. Nice update.
07-27-2021 12:02
07-27-2021 12:02
I updated my Versa 2 and now the clock face is blank. I’ve tried deleting the app and reinstalling it, choosing a different clock face, having it connected to the charger while trying to sync and nothing works. When I go to the clocks -> my device it shows the Fitbit with the word “switching” across the middle and a bar underneath with a red dot going back and forth. I’ve been trying for two days to get my clock face to come back.
Please help or let me know how to undo the update.
07-27-2021
12:12
- last edited on
07-27-2021
12:29
by
MarreFitbit
07-27-2021
12:12
- last edited on
07-27-2021
12:29
by
MarreFitbit
This is me! I tried with both Wifi and Bluetooth - my Versa 2 would not update. I checked and there was an app update (I'm on Android/Samsung Galaxy 20) and when I relaunched the app, the banner is missing and I can't get it back! I am still version 35.72.1.15. Please help!
- Update: You can find the firmware version by clicking on your pic/icon (upper left corner in the app). Then click on your Versa. The next screen show show you when you last synced as well as the firmware and the battery level.
Moderator Edit: Merged posts
07-27-2021 12:24
07-27-2021 12:24
07-27-2021 12:29
07-27-2021 12:29
i did this same update and my versa lite is having the same issues and it is 10 days after warranty
.
07-27-2021 12:34
07-27-2021 12:34
Honestly, after what I've read in this thread, I am not sure I want to apply the update! My Versa 2 has already been replaced once (when it suddently stopped syncing for no reason) - that was under warranty. I don't know if I got a NEW warranty when I got the new Fitbit or not. I cannot afford a new smartwatch at the moment. If the update kills them and then Fitbit says buy a new one as the fix, that is hardly ethical. If the firmware update pops up again, I'll make a decision...