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Fitbit Pay Not working on new device

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‎02-13-2019 13:58 - edited ‎02-13-2019 14:14

‎02-13-2019 13:58 - edited ‎02-13-2019 14:14

I had a faulty Fitbit Versa which was replaced under warranty (thank you Fitbit). I suspended my Santander card via the app after my faulty Versa died. I've set up my replacement Fitbit Versa and resynced it. I had to put my Santander card details in again. And all was set up fine. I see the card when I long press the left button. However the payment doesn't work. I am gutted as I loved this feature and it worked fine before. Please can you help me?

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‎02-16-2019 21:55 - edited ‎02-16-2019 22:15

‎02-16-2019 21:55 - edited ‎02-16-2019 22:15

Hi @SlayerKat.

 

Have you tried restarting your Versa by following the steps here? Hopefully that might solve your issue.

 

Another step would be to uninstall and then reinstall the Wallet app on your device. You can do that by following the steps below. 

 

  1. From the Fitbit app dashboard, tap the Account icon User-added image> your device image. 
  2. Tap Apps.
  3. Scroll down and tap Wallet.
  4. Tap the pink Uninstall button.
  5. Restart your Versa and then reverse the steps to reinstall the Wallet app. 
Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

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‎02-16-2019 21:55 - edited ‎02-16-2019 22:15

‎02-16-2019 21:55 - edited ‎02-16-2019 22:15

Hi @SlayerKat.

 

Have you tried restarting your Versa by following the steps here? Hopefully that might solve your issue.

 

Another step would be to uninstall and then reinstall the Wallet app on your device. You can do that by following the steps below. 

 

  1. From the Fitbit app dashboard, tap the Account icon User-added image> your device image. 
  2. Tap Apps.
  3. Scroll down and tap Wallet.
  4. Tap the pink Uninstall button.
  5. Restart your Versa and then reverse the steps to reinstall the Wallet app. 
Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer