Fitbit Pay and American Express

[kcronin]

Has anyone else been able to successfully add their Amex cc to their Wallet?  I've added two other credit cards with no issue (different banks).  Amex addition continually gives me this error message.  Contact to Support has offered no insight.

[SunsetRunner]

That's odd. AmEx is in the list of supporting banks. By chance do you have two step authentication enabled with AmEx? You might get a little more insight if you asked AmEx as I am sure if there is a problem they would already have heard about it.

[kcronin · Accepted solution]

I found a thread on the Ionic forum discussing this.  Apparently to add an Amex card, the phone wifi needs to be off sending the request through your cellular network.  Once I did this it worked like a charm.  Thanks for your suggestion anyway.

[digitalyuki]

Sounds bizarre, but after reading this solution I tried it, and indeed trying with the cellular data worked with the WIFI off! Thanks!

[bschwerz]

not working for me:(

[PeggaramaNo1]

Not working for me either but my error message says they don’t support the card

[Fifinedesbois]

Not working for me either. Has anybody found a solution for Charge 2?

[Flowergirl1066]

Not working here. Two calls to Amex support, they say it's definitely a fitbit issue. They even verified the card on their end, and Amex now says the card is ready to go for Fitbit Pay on their end. But Fitbit Wallet still says inactive, need to verify. Endless loop. I give up.

[AoifeRua]

I'm having this exact same issue. Did you ever find a resolution? I've been on the phone with both the bank and fitbit repeatedly for weeks and nothing. 

[Fifinedesbois]

I ended up moving onto a different card as Fitbit confirmed there were some issues with Amex.
I have not tried recently but I guess the problem has not been solved since…