Fitbit Pay with Revolut

[maluu999]

Hi,

I'm in Singapore and I bought the Versa 2 for the FitBit Pay functionality compatible with Revolut. I reached out to your customer service asking me to reached out to Revolut to activate the card.

After reaching out to Revolut, they told me that FitBit Pay has not been officially released and they don't know when it will be ... 

Of course, I'm quite confused because it's advertised differently on your website ... I'm starting to regret my purchase... can you please highlight this situation for me and give me proper feedback with solution and timeline.

Thanks in advance

[NellyG]

Hi @maluu999 Either you misunderstood your bank, or they are misleading you. Fitbit pay has been available and working for at least a couple of years now and it works fine. It sounds as if your bank, however has not included Fitbit Pay as one of the payment methods they support. If they would like to include it, there is nothing stopping them.  It is their decision when or if they will add it. Lobby your bank.

[LZeeW]

@maluu999   @NellyG   I think something else is going on here.  Revolut is on the Fitbit Bank and Transit List in Singapore.  Unfortunately, I don't know where to begin to try and help you.

[NellyG]

Oh wow, you are right @LZeeW I didnt see it on the list. @maluu999 I would definitely go back to the bank and ask them why it is not working.

[maluu999]

Hi,

Below, the answer I got from revolut. Can you please assist to liaise with them and check how this can be solve? ... seems like a never ending story ... from my understanding, I feel like it's quite unfair to advertise on the website that revolut is available for singapore ...

Answer from Revolut:

Seems like in this case adding your Revolut card to FitBit Pay might not be possible due to some technical limitations. Please remember that we are still launching this functionality for our users and it might not be fully rolled out yet. Hopefully, soon you will be able to use your Revolut card for paying with FitBit Pay. Sorry for the trouble here! There was no official launch yet but our Development team is working to make it available for all of our users as soon as we can. You should be notified once it is fully launched. I'm sorry for the hassle. 😞

Thanks in advance

[maluu999]

It now works! 😄 I think Revolut finally unlocked something