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Fitbit Support doesn`t answer my emails

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‎10-27-2023 00:53

‎10-27-2023 00:53

Hi guys. I have a situation. I had an issue with my Versa 3 device. I filed a complaint and I got an agent with whom I exchanged some emails. They asked me to send the device to them which I did. I sent the device on 13 Oct. 

On 20 Oct I wrote to them (because they didn`t answer anything after I sent the device) and they told me this : 

"Thank you for getting back to us.

First off, we appreciate your patience with this matter. Upon reviewing the tracking number, we have confirmed that the delivery date was October 13th, however, it appears that there's still no confirmation from our Warehouse Department yet. Please allow us to have 5 business days after the date it was delivered in order to confirm your package in our warehouse. Meaning, we need to confirm the package until end of this day since today is the last day. Once we have confirmed your return, we will process your replacement. 

Please don't hesitate to contact us tomorrow, if you didn’t receive email confirmation after the given time frame. "
After that I tried to contact them (by email) at least 3 or 4 times and nobody answers. What can I do? Do you have some advice for me?

Thank you very much.

 

 

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‎10-27-2023 02:50

‎10-27-2023 02:50

Hi

TOTALLY agree, you are not alone

I too am having dreadful trouble with BOTH Fitbit-support AND Google store with a replacement for a watch stolen in transit. I have the added trouble of both saying it is the others problem to resolve. I have tried phone calls, chat lines, direct emails and it is still unresolved.

I feel they need to take a good look at their procedures as the current response is totally unacceptable. When you get to talk to someone you feel they are interested and do their best but then silence and no action.

It is dreadful for such brands and size of organisations.

Come on get you act in order Fitbit/Google.

 

 

 

 

 

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