Fitbit Versa 2 - Ongoing issues

[nat.r]

I have a Fitbit Versa 2. (I've had it no longer than 2 months)

The following issues have been constant over the last couple of weeks:

• Versa 2 randomly vibrates - the vibration is not the same as for a call or notification.  When I check the tracker, there are no notifications but I have noticed that each time this happens, the tracker has stopped recording heart rate.  All other stats are on the screen, but heart rate shows nothing. The random vibrating wakes me during the night, sometimes several times.
• Freezing - screen freezes; cannot swipe in any direction.  Pressing the button to turn the screen on and off doesn't help.  Only way to fix the freezing is to hold the button in for 10+ seconds to shut down and restart the tracker.  The tracker eventually freezes again every 2-3 days.
• Heart rate tracking is not always working - there are no obvious gaps in the graph showing in the Fitbit app, but the Versa 2 doesn't show this on the screen.  Heart rate tracking is definitely turned on correctly.
• I have reset the Versa 2 to factory settings twice, updating it each time and setting it up without changing any settings. 
• 'Always sync' is set to ON.  I have also allowed the Fitbit app to run in the background on my Samsung Galaxy S9. There doesn't appear to be any connectivity problems between the Versa 2 and my phone.  

Help! Is there anything else I can do?

(Note I've tried restarting, factory reset, turning bluetooth on and off, deleting the wifi network and re-adding it etc.)

[Marrrmaduke · Accepted solution]

@nat.r Rub the contacts with some alcohol and place on the charger for several hours. Then, you can attempt hard reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.