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Fitbit Versa 2 Warranty

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‎10-18-2023 10:51

‎10-18-2023 10:51

I bought my versa 2 watch in spain (europe) and i got 2 years of warranty. Date:- 24th december 2021 which means my warranty expires on 24th devember 2023. Suddenly my heart rate and sleep track stopped working and i contacted them and their said its hardware issue and i have replace it so when i went to the shop where i bought their said contact fitbit through their website their send the replacement to the door. But when i contacted them their are saying this :-

Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy.

Why are their saying this, while 2 months still remaining in my warranty. 

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‎10-18-2023 12:11

‎10-18-2023 12:11

@M.Adhnaan Hi. This is a user community forum. No one here can tell you why they said that. Maybe ask support for more info?  

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‎10-19-2023 00:00

In response to MarkMM

‎10-19-2023 00:00

Yeah i know but i need help from users if anyone have faced this before because every time i contact support i m getting same reply

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