Fitbit Versa 2 battery draining too fast

[Oliviawells834]

Hello, I have a Fitbit Versa 2. I purchased in Jan 2020, so it 18months old. The past week thr battery has been lasting less than 10 hours from fully charged. I am also getting the exclamation mark come up with a battery symbol. I’ve tried restarting and removed it but still no luck. But gutted to have spent so much to have a faulting product I can’t use 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Oliviawells834. 

Thank you for sharing all this information about the trouble you've been having with your Versa 2 watch and the troubleshooting steps that you already tried.  

The battery can last up to 6+ days; because battery life is affected by use and other settings, actual results may vary, but it certainly shouldn't last 10 hours. 

Before considering other options, keep in mind that if you turn on always-on display, Versa 2 has a battery life of up to 3 days. Please make sure that you've followed the steps provided in this article to improve battery life as well. 

Hope this helps.  

[SunsetRunner]

I am having the same issue.  I do not have the always on set up.  Yesterday I had to charge my Fitbit 3 times.. I went to bed and it was at 65% woke up and it was at 7%.  I have tried a reboot also.

[Oliviawells834]

Hi David 

my always on display has never been on. I’ve turned most of the settings off but battery is still draining.

[Rubyblue12]

I am also experiencing this issue since the last app update. I have had to turn off the Bluetooth on my phone to stop the battery draining. So I am wearing a smart watch that’s not smart!

[KyleMcray]

Same.  Mine had been draining fast for the past week then BAM it completely died.  Reboot (pressed 3 buttons for 5 min), and hooking to charger did nothing...totally dead.  Guess they are only made to last a little past your warranty. 

[Bekahlp]

I am having the same issues as poster listed above. My watch was purchased in December 2019, so it’s roughly 18 months old and usually holds a charge for many days. Last night I went o sleep with it around 80% but this morning I woke with it at 7%. I charged it this morning to 100% around 8:00 and by 4:00 pm this afternoon, it had completely died. I do not have the screen set to always on. I have attempted a reboot but doesn’t seem to make a difference. It is currently on charger and showing that it is charging, but that’s what it did this morning as well. What could be depleting the battery so quickly? Is the battery itself having issues? I’m very upset that such an expensive watch has been turned into a bracelet. 

[Bekahlp]

Quick update. I charged to 100% at roughly an hour ago. It is now at 82%. 

[SunsetRunner]

Yes, Same here. Someone suggested to turn off blue tooth.  I have done that for now, but when I am in the car I need the blue tooth

-------------------------------

Yes mine also

------------------------------

Nope it apparently is an issue to many of us.. What is the issue?  I don't think it is a coincidence that this is happening to all of us after an update.

[Oliviawells834]

An update, took my watch off charge at 5pm @100%, it’s now 8pm and it’s down to 51% I havnt used it

other than a watch...

[SunsetRunner]

Apparently FIt Bit does not care that the update is causing those of us with the Versa 2 issues. I pointed out this forum to them as well as the several reviews on the app page since the last update.  I was told "We understand how you feel. We're constantly striving to improve Fitbit products and services, and we appreciate all of the feedback we receive from our customers"

Apparently they only want customers to continue upgrading their products and can do nothing for those of us when we have older products and their update makes the produce stop working.  When I look at the site they have a Versa 3 hmmm.. 

The response is you are out of warranty here is a discount code.. Yeah so the product can last a little over a year and be out of warranty and need a new one!  I think not!

-------------------------------------

Charged last night at 7PM was at 100%. Went to bed a few hours later down to 93%. woke up at 53% 

[RecklessWombat]

I am having the same problem then I turned off the “all day sync” and it fixed it for a day. Then the option to turn off the all day sync was taken off the app and now I’m back to 10 hours per charge.

[DavideFitbit]

Thank you for your replies and for confirming that you're still experiencing the same inconvenience, @SunsetRunner @Oliviawells834 @Rubyblue12 @KyleMcray @Bekahlp @RecklessWombat.  

Other users have been experiencing this inconvenience using an iOS device, if you're using iOS with app version 3.41 or further, please try the following steps:

• Log out from the app
• Clear cache and cookies for the Fitbit app on your phone's settings
• Restart your phone
• Log back in to check if you continue to experience the same inconvenience 

The steps listed above have been useful to some users. If you're using an Android device and you already tried the steps listed here to improve battery life, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[SunsetRunner]

Thank you!  I do have an android and was able to figure out how to clear the cache and then followed the steps.  I will monitor and follow up if this is still an issue! 

[Oliviawells834]

I have tried all the following. I’ve downloaded the latest software update on my IPhone, I’ve deleted my watch from my account and then deleted thr app fully. My watch was 90% at 8am, it’s now 67% at 11am…

[Rubyblue12]

I have tried the suggested fix and within half an hour my battery had drained 10%. So the fix doesnt work.  I have had to turn off the bluetooth on my phone which renders my smartwatch as not very smart.

Clearly there is an issue with the last app update to have caused so many users to be experiencing this.  This needs to be fixed. We dont want to buy a new watch.  

[SunsetRunner]

I have an android and deleted the cache hoping it would work. I went to bed at 95% I woke up at 52%.  Do you have an android or IOS @Rubyblue12 Since I have an android I need to find the time to call them as they stated above but while working is not easy. I personally think it is crazy since it states above that the phone wait times are long. I not only do not want to buy a new watch, I should not have to since this is their issue.. I work hard for my money and am not going to spend it on a new Fitbit when this is their issue. @DavideFitbit  what are the plans on fixing the update or allowing the users to roll back to the previous version? 

Here is the response from customer service please advise as I followed your instructions above and this is the answer I received...

Hi Melanie, 

Thanks for troubleshooting with us.

Checking further,  we see that you've contacted us about this issue previously through Twitter. 

Since you’ve performed all the recommended troubleshoots, we can conclude that your device may be defective.

We see that your device is no longer in the warranty period, and therefore isn’t eligible for replacement.

You can still use the discount that we offered in the next 30 days from the day it was sent to you. Simply click the link on the email and choose the best Fitbit device for you.

We look forward to getting you back on track

My question... When will this get fixed??  If I need to get a new watch like the many that are affected it WILL NOT be a new Fitbit with this service.  Again how do you have this information and when we call support they are not aware of it and are being told to tell us we need to buy new since we are out of warranty????

[Rubyblue12]

I have an IOS - It must be the updated app thats the issue.  @DavideFitbit has this issue been escalated to the development team? Also to whomever does the testing of the app as its beyond me how it got passed! 

It needs fixing ASAP.

[RecklessWombat]

Update: I turned off the Bluetooth connection yesterday and the battery dropped only 3% all morning. Then around noon I updated the app to bersion 3.42 and turned the Bluetooth connection back on. In the last 20 hours the battery has dropped to 84%. Holding my breath but it appears the update may have fixed the battery drain problem. I am using iOS.

[SunsetRunner]

Thank you.  I have turned off my blue tooth while I work to save the battery.  But that cannot be the answer in my opinion!! I then deleted the app and re installed it hoping it would work.  I am seeing 3.42 but nope in one hour my battery drained 4%. Maybe they fixed IOS and not Android?