Fitbit Versa 2 died, again

[rapurnell]

I am on my third Fitbit and second Versa. Every one of them has died in about 2 years. They will not charge, even with cleaning. The others were worn in the bath before giving up but my most recent one was not. I woke up in the morning and the display was gone. It won't charge or anything. I have tried resetting it. I have cleaned it. I have left it on the charger for 24 hours. I really like Fitbit's versatility but this is the third one to go. I'm afraid to try a new one.

[AndreaFitbit]

Welcome to the Fitbit Community, @rapurnell. I´m sorry to hear about your Fitbit Versa 2 and thank you for letting us know about the steps you have followed in order to make it work. 

In order to assist you could you please let me know if your watch is charging and turning on or did it stop working completely?

Keep on visiting the forums. 

[rapurnell]

The watch completely died. I left it attached to the charger for over 24 hours and it still won’t turn on. It did start to get warm after several hours but that was the only sign anything was happening. It was working when I went to bed and when I woke up, it was dead. It had some charge the night before as well so that shouldn’t have caused the issue.

[AndreaFitbit]

Thanks for getting back to us and for the clarification @rapurnell. 

Did your Versa 2 get too hot? Please try restarting your watch to turn it on again.

Keep on visiting the forums. 

[rapurnell]

I did try restarting the watch. Nothing has worked.

[AndreaFitbit]

Thanks for getting back to us and for trying advised troubleshooting steps @rapurnell.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.