help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa 2 is losing steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 00:31 - last edited on ‎07-14-2020 04:24 by Fitbit Moderator

‎06-09-2020 00:31 - last edited on ‎07-14-2020 04:24 by Fitbit Moderator

Hi, Ive had fitbit for less than a week and to start with was running great, however the last 2 days my steps arent being counted correctly. Yesterday i lost over 2000 steps. Today there seems to be a lag of steps. Ill walk and it will take a few minutes for my steps to increase then they will disappear again.

Ive tried resetting the watch and changing the clock face. I regularly sync the watch too. Can you please advise on the best steps to take to rectify this issue?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-14-2020 04:24

‎07-14-2020 04:24

Hi @LouiseW5, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's losing the total amount of steps. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing more data. After this, monitor your Versa 2 during the next 48 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes