Fitbit Versa 2 language keeps changing itself

[hlystannies]

I am an English speaker currently living in South Korea. I bought my Fitbit here under the assumption that I would be able to easily set the language to English. However, no matter how many times I change the language setting, my Fitbit consistently reverts back to Korean, sometimes several times a day. I have followed every troubleshooting tip I can find for this issue. Automatic timezone detection is off, my app is in English, and I have gone through the desktop site to convert the language to English. It is not practical for me to have to constantly change the language on my Fitbit several times a day because it cannot seem to maintain the setting. Are there no permanent solutions for this problem that has seemingly been happening to customers for years?

This is highly disappointing, especially considering the higher price I had to pay for my Fitbit living abroad. Honestly, if I been aware of this problem, I would not have bought the watch in the first place.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @hlystannies.

I am sorry to hear about the frustration this situation has caused. I appreciate your efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

You can find more information about changing a language on Fitbit at How do I change my language on Fitbit?

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

I'll be around if you have any questions.