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Fitbit Versa 2 non-responsive, black screen

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Today my Fitbit versa 2's screen became unresponsive, I could see the clock face (I'm using the standard) but no swiping action was working. I did a factory reset, after the 3rd failed reset the screen is now black, unresponsive and the fitbit isn't turning on. The heart rate sensors aren't active either. 

 

It seems to be a frequent thing. Is there a fix? 

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