Fitbit Versa 2 not syncing

[vix1234]

None of the suggestions work, it seems to be an issue for a lot of people too. I have not even had my Fitbit for a year yet, really disappointed as I loved it.

Moderator Edit: Clarified subject and updated label

[EstuardoFitbit]

Hi there @vix1234, it is nice to see you around the community.

Please keep in mind that we are making every effort to offer the best and highest level of support. I sincerely apologize for any inconvenience this may have caused you, we are considering all of your suggestions.

Could you please try the steps suggested here to verify if it is possible to resolve the inconvenience?

[vix1234]

Hi I have tried everything that has been suggested.
even Factory reset and it still cannot find my fitbit



Sent from Samsung Mobile on O2
Sent from Outlook for Android<>

[HelenOB]

Mine is the same,I have to sync it about 10 times a day.not good when your working and miss an important call.

[EstuardoFitbit]

Hi @vix1234 @HelenOB, thanks for getting back to me with some more information about this.

To keep helping you guys. I would like to know what model your phone is and what operating system (iOS or Android) it is running. Remember that if the phone is outdated, pairing the Fitbit device may present some challenges.

[HelenOB]

It's a moto e13,my old phone was a e7 and worked fine.Today I have synced it 3 times.

Thanks for getting back quickly.😃

------

Android phone.

[dmlong50]

My Versa 3 will not sync. I have tried all the steps to fix the problem....bluetooth off and on, turn fitbit off and back on. Nothing works. I have a pixel 6a phone. It automatically updated to Android 14 yesterday. Could this be causing this problem for myself and others?  Please help. I depend on the fitbit to monitor atrial fibrillation events!

[dmlong50]

I went into my phone settings, apps, selected fitbit app to open App info. Scrolled to the bottom and selected "App details" , saw Update option and updated fitbit app. My fitbit is now syncing. Don't know if coincidence.  There was no indication on my fitbit display to update. Hope this helps others. I have a Pixel 6a running Android 14.

[EstuardoFitbit]

Thanks @HelenOB, for sharing the information requested. @dmlong50 Thanks for the updates in this situation. 

I can say that there shouldn't be any issues using your Fitbit device based on the model of your phone. And in keeping with @dmlong50's advice, I'll advise attempting to upgrade the Fitbit app if you haven't already. 

[vix1234]

its a Galaxy A22, Android.

The fitbit app keeps saying to check my fitbit is on...which it is, and fully charged. But it cant seem to find it.

I've now cancelled my Premium subscription as whats the point. Everything was fine until i updated the fitbit app 

[dmlong50]

Well it was good while it lasted😢  Last synced 3+ hours and will not sync now. Now I've been logged out of the fitbit app. When I try to log in, it takes email and password, displays the fitbit logo for about a minute and then deletes my log in info. Message on screen  is "Server error. Please try again later". 

This is really bad. Please fix this problem ASAP.

[Kerkr]

I'm having the same issue. Have tried everything suggested. I also can't "finish" my exercises. 

[Mc2114]

I tried everything to sync my Fitbit but nothing works. Very disappointed with my versa 2. I hope they fix the problem soon.

[KcinnA]

Same here..nothing works, can't even log back in the app...looks to be a problem for a lot a users.

[dmlong50]

6:30 pm Oregon - finally able to log into Fitbit app. Appears to be syncing without issues!!! Fingers crossed it continues to function. 😊

[EstuardoFitbit]

Hello everyone, and many thanks for the warning.

As you may have noticed, our servers had some issues yesterday; perhaps that is the reason things were so difficult. I see that some of you aren't experiencing any problems anymore today, therefore the problem may have been resolved.

If the synchronization problem or any other inconvenience persists, please think about contacting our Support Team.

[dmlong50]

Good morning. Fitbit app stopped syncing again at 9:30 this morning. I use my fitbit to monitor my heartrate.  If this continues,  I may need to start looking for a different brand of smart watch 😢

[NJGB]

My Versa 2 no longer syncs. I am fed up with this company and their supposed “help.”  I spent hours yesterday just trying to contact Customer Support, and never was able to accomplish that. Google, you’ve really messed up the Fitbit app for loyal users. Yes, I have tried every imaginable trouble-shooting suggestion. Your app is broken! And what’s worse is that I am stuck with this watch for the foreseeable future unless I want to forgo groceries for 4 or 5 weeks to purchase a different brand. I am a very unhappy customer. 

--------

My phone is not outdated. It is an iPhone 12 and I just purchased a new Versa 2 last spring after the last one stopped working. 

--------

You’re lucky you’ve only had to sync 3 times. I have to do it ALL day. This has been going on all week now. 

--------

I don’t have the “App Details” option on my phone, so am not able to check for that update. 

--------

Mine did the same thing all day yesterday. 

--------

Estuardo Fitbit, I am still having the same issue today. The only difference is that I was finally able to put remarks on this forum. 

--------

[Roquette]

I also have to sync my Versa 2 multiple times a day as it loses Bluetooth connection… 

I have a brand new iPhone14 - no reason my trusty old Fitbit won’t stay synched as it did before. 

[EstuardoFitbit]

Hello guys, thank you so much for all the interactions, really appreciated. 

Please keep in mind that yesterday we were having some server troubles, which is why communication with support was delayed. Since the problem has now been fully fixed, I want to encourage you to get in touch with our Support Team one last time. Depending on every circumstance you are in, they will decide the appropriate course of action.