Fitbit Versa 2 screen glitching

[rweav]

My Fitbit versa 2 will not allow me to swipe on the screen. I have only had the watch for two months! It performs functions on its own, will not allow me to click on any apps/features, and moves back and forth very rapidly between several displays. 
I try to shut it down, but cannot access the settings “button” due to the screen rapidly shaking back and forth. 
I am unable to set or turn off an alarm. The watch scrolls through the alarm settings, times, days of the alarm, etc. all on its own. 
Basically I am unable to use my watch touch screen. Not very helpful! 
I have stopped the rapid screen motion by holding down the Side button, and allowing the screen to go black. It does restart on its own, but whenever I try to go into the settings, it performs the same malfunctions. I am unable to turn off my Fitbit, due to the fact that I cannot get to the settings ”button.”  
I use my Fitbit daily, and at this point the watch and it’s usually wonderful features are useless to me. Any help is appreciated.

Moderator edit: format

[JuanJoFitbit]

@rweav, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the display is glitching and changing screens on its own. I appreciate the time spent trying the troubleshooting steps mentioned above before contacting our forums.

Please have the battery of your watch to drain completely. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[rweav]

I let my battery drain completely, changed the clock face to one from the Fitbit selections, and the problem is still occurring. 

I am unable to use the watch for anything other than viewing the time. 

[JuanJoFitbit]

@rweav, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Wendra2L]

My Versa said the same thing today and wouldn't connect with my phone.  Then, I had the Fitbit sign on it and after I started typing this message, it miraculously returned...

[JuanJoFitbit]

@Wendra2L, I'm sorry for the late response. However, I'm so glad to hear that your Versa got back on track. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[rweav]

Thank you for the assistance. Through Fitbit support I tried another work around, but it did not help. Fortunately Fitbit sent me a replacement watch. Got it up and running today! So far, no issues. Woohoo! 

[JuanJoFitbit]

@rweav, I'm sorry to hear that the recommended troubleshooting steps did not fix the issue. I'm also sorry for the late response.

However, I'm glad to hear that our Support team took care of your case as well and you will be back on track with a replacement unit soon. Thank you for keeping us updated on this.

Have you heard about our Feature Suggestions board? In this board you will be able to tell your stories, meet more people and start your own topics.

Se you around! 😀

[ado_nia_cl_ark]

I was also having problems with my Fitbit. I noticed that the screen looked brown as opposed to its usual black. The battery is also draining unusually fast. I’ve only had it since January! I let the battery drain, and my wallpaper is created by Fitbit, and it was at 100% this morning, and I haven’t even used it, and it’s down to 87%.

[ado_nia_cl_ark]

I also noticed little waves in my screen almost like a glitch. I don’t know if that has anything to do with the color o fan my screen, but I could use some help figuring it out. 

[Kvtelync]

I have the same issue as this person has shared. I have an original Fitbit clock and have not connected any 3rd party apps aside from Spotify. I just bought this two, maybe three, months ago as well 

[Drealifts88]

@JuanJoFitbit i have been having exact same issues. i let battery drain and now I cant even use it as just a watch because it will not sync with my phone so the time is about 5 hours off. Only got it a few months ago. I absolutely loved it at first, please help!

[Marishky]

Hi I have the same problem and got my Versa 2 last November. Please help

[MinaOlshanski]

I have been having the same issue! It worked fine at the start of my workout today, but then would not allow me to end it. Lost my whole workout. 

[KStottler]

I’m having the same issue!! I’ve had my Versa 2 less than a year and it’s glitching as well!! I’ve tried the suggested troubleshooting options and nothing has helped! Any ideas on nest steps? 

[ado_nia_cl_ark]

I would recommend calling FitBit and then they'll take you through the steps, and then when that doesn’t work they will send you a brand new FitBit for free! My FitBit ended up shutting down completely so I did get a new one!

Sent from my iPod

[Pitufa49]

I'm having the same issues. I'm very disappointed.  This same thing happened to my previous versa. It was a total loss. I'll try to do these suggestions,  but I'm not hopeful.  

[Mhipperson18]

Hi JuanJo!

I am having the same problem with my versa 2 that I bought at the beginning of August 2020. It worked great up until a couple weeks ago. It freezes, it stops recording my heart rate, and the battery drains quickly. I changed the clock face and am still having this problem.