Fitbit Versa 2 screen issue

[Liam2008]

So I woke up and found that my versa 2 screen was very dark and dim. It was not because of the light setting on it. I reset it 2 times and that’s when it went back to normal brightness.

But I did feel that the color of the screen was a bit off. Like color disoriented. Can anybody help me with this?

Moderator edit: format. 

[Guy_]

Hi @Liam2008 - you are probably in Sleep mode. To check, pull down from the top edge once and then again and tap on the 2 white bars to get to Quick Settings and disable Sleep and Do not disturb icons.

[Liam2008]

they are already both disabled. I turned it on off but still no difference.

[Guy_]

@Liam2008  - Probably best to contact Fitbit Support directly. They may be able to help you more.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[AndreaFitbit]

Thanks for getting back to us and for following @Guy_'s advise @Liam2008. I'm sorry to hear your Versa 2 screen isn't working and thank you for checking advised troubleshooting steps. 

I noticed that you already contacted our team before but the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks for your assistance @Guy_.

Keep on visiting the forums.