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Fitbit Versa 2 screen stopped working

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‎05-28-2020 09:32 - last edited on ‎06-26-2020 20:41 by

‎05-28-2020 09:32 - last edited on ‎06-26-2020 20:41 by

Hello - this morning as I awoke my Fitbit Versa 2 screen was projecting a black screen that was unresponsive. Throughout the morning the screen was black, gray and black, green and other colors. The watch has constantly shut on and off, and has had no response to actions and has not responded to pairing with the app on my phone.

 

I reached out to @Fitbitsupport on twitter this morning and have not received a response.

 

The watch was purchased in October 2019 via Amazon. 

 

Thank you.

 

 

Moderator edit: subject for clarity

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‎06-26-2020 20:41 - last edited on ‎09-14-2024 10:23 by Fitbit Moderator

‎06-26-2020 20:41 - last edited on ‎09-14-2024 10:23 by Fitbit Moderator

Welcome to the Fitbit Community, @chrisvurnakes.

I appreciate your participation in the Forums and sharing that your Versa 2 screen stopped working. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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