Has anyone successfully resolved the "Data Not cleared sync and try again" issue with Versa Lite?

[Rabid_Raptor]

I have spent hours of my fitness journey poring over forums, manuals, reddit etc and I have not found any solution which works for the Versa Lite. Has anyone successfully achieved this or do I take it as an unachievable goal like the 2h marathon.

oh wait...

[Julia_G]

Hi, @Rabid_Raptor , I have solved this message twice simply by ignoring it.  I had a problem with my Versa, did a factory reset and got that message.  Obviously no way to sync.  However I decided to just go ahead and try to set it up again anyway, ignoring that message.  I just clicked on my account icon (that’s the picture icon top left on the front screen), scrolled down to + set up a device and went from there.

I can’t remember why I did the factory reset the second time... I think it was to help someone in the Community.  I assumed the previous glitch was just that, but no, I got the same dreaded red X again.  So the second time I just ignored it and set it up.

Have you tried that?

[Rabid_Raptor]

Thx - I tried it at least 10 times - but if it worked for you I will give it another shot. I think there is a timing window when the watch is booting up and gets detected by the phone and shows the 4 digit code. 

Your reply has given me hope! 

Thanks!

[Julia_G]

@Rabid_Raptor , also worth logging out of yiur app and logging back in again before trying.  Sometimes shutting down the phone/ tablet altogether also helps.

Sorry you are having this issue.  Let us know how it goes!

[Rabid_Raptor]

Thanks Julia. Got it to work. Appreciate your help. 

I put together my experience - 

Steps to fix 

Android Fitbit app + Fitibit Versa Lite

1) Delete the watch from the app

2) Add new watch from the app. Click Next. 

3) Restart the watch and plug it into the charger 

4) Watch should get detected. Works about 3 times out of 10. If it doesn't work - try again from step 1

5) When detected - The watch will show a 4 digit number. 

6) Enter that number on the app.

7) There are 3 steps now. Detecting, Downloading and Step3 (Not sure what it is - possibly installing or restarting or done ). The app will go into a "Detecting" step. 

😎 Patience is a virtue. It took at least 10 min for it to detect the watch whenever it did. 

9) Downloading takes time. It is probably because the versa lite is purely bluetooth connected so limited by bluetooth transfer rates. It can take 45 min - 60 min to complete step2. It may stop and restart every now and then. Patience is a ...

10) Once complete - the watch will show a green check mark. You are about 25% done with the entire process. (Cue - Pat on the back)

11) Now start the update software tracker step.

12) Patience is a virtue. It took me between 60-120 min to complete. I am not sure because I stopped checking after 60 min and returned at 120 with a trashbin when it started working.

13) The phone app status bar is NOT a status bar. It shows no progress at all. It is a decoy. Keep going. 

14) The phone notification bar status bar is a status bar. It progresses. Slowly. Like a marathon in molasses. 

15) The watch s not having a fit of hypoxia. It is going blue as the firmware updates. Keep going. 

16) It is normal for the watch to constantly restart during this step. I wish someone had told me this. I kept thinking it failed and went back to Step 1. The blue color didn't help.

17) Patience...

18) Keep checking in increasing intervals of time. If needed run a half to stay engaged. 

19) If it still hasn't updated bring a trash can.

20) At this step - my watch updated and behaved like nothing had ever happened. So all is forgiven and all is well.