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Fitbit Versa 2 stopped recording weekly exercise

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‎07-02-2021 09:13

‎07-02-2021 09:13

My Versa 2 has been working fine in the 16 months since I bought it but has suddenly stopped recording my weekly exercise. It is counting steps and active minutes but it is not monitoring actual activities showing how these have been achieved. I have restarted it to no effect. Does anyone have any idea how to fix this?

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‎07-05-2021 14:50

‎07-05-2021 14:50

Welcome to the Fitbit Community, @Lazza38.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2.

 

In addition to the restart, I would recommend setting up your watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1625521713479.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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