07-27-2020
13:28
- last edited on
07-28-2020
17:07
by
RicardoFitbit
07-27-2020
13:28
- last edited on
07-28-2020
17:07
by
RicardoFitbit
Hi there,
My Fitbit Versa 2 has worked perfectly until a few days ago. It suddenly won't sync with my iPhone 11 iOS 13.1.1. I have not updated my phone or changed any of the settings. They only thing I have done is confirm that the notifications are still on and I don't have the do not disturb button on.
Moderator Edit: Clarified subject
07-28-2020 17:06
07-28-2020 17:06
Hello @D10, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Let me know if further assistance is needed and if you have any additional questions.
07-28-2020 18:16
07-28-2020 18:16
Same problem..