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Fitbit Versa 3

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‎03-28-2022 14:53 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-28-2022 14:53 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

I am so frustrated. I just got this versa 3 a little over a week ago. I have to go on my app 5-6 times a day (which I do not have time for) because my versa disconnects from my phone. I always get the same message as everybody else: "notification service not running. A phone restart is required to re-enable notifications on your tracker". I have been all over the internet and done everything that everyday suggests, and it constantly disconnects. The tracker was not cheap, and this is what I have to deal with. I have seen things about other people having the same problems, and I do not know when/if this will be fixed. 

Edit: I have a Revvl 4 phone 

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‎03-28-2022 23:45 - edited ‎03-28-2022 23:46

‎03-28-2022 23:45 - edited ‎03-28-2022 23:46

Hi @PrincessG86  - did you find information about battery saving on the phone closing the Fitbit App?

 

It may be an issue to check as the App needs to be running in background.

 

Also it can help to

  • logout of the Fitbit App,
  • go to Apps settings on the phone,
  • clear the storage cache and force stop the Fitbit App.
  • Remove the "Versa 3" Bluetooth entry from the phone's Bluetooth

 

Then restart the phone and watch.

 

  • Login again to the App,
  • go to to phone home screen without closing the App
  •  and click on the sync popup.

This should clear most issues.

Author | ch, passion for improvement.

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