help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa Black Screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2019 08:37

‎05-05-2019 08:37

I went to bed last night and it was working. I woke up at 5:30(went and checked another clock) this morning and checked my Fitbit to see what time it was, and the screen was black and unresponsive.

 

I've tried resetting it but that didn't fix the issue. The watch is still tracking stats and able to sync to my phone.

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎05-05-2019 09:29

In response to SunsetRunner

‎05-05-2019 09:29

Using the Fitbit default face.

 

Talked with Paul from Customer Support for 15-20 minutes doing troubleshooting.

 

Watch needs to be replaced.

View best answer in original post

Best Answer
3 REPLIES 3

‎05-05-2019 09:13

‎05-05-2019 09:13

Hi, if you're using a Third Party Clock Face, change it to one developed by Fitbit itself and restart your Versa. 

Best Answer

‎05-05-2019 09:29

In response to SunsetRunner

‎05-05-2019 09:29

Using the Fitbit default face.

 

Talked with Paul from Customer Support for 15-20 minutes doing troubleshooting.

 

Watch needs to be replaced.

Best Answer

‎05-06-2019 08:14

In response to Sprattee

‎05-06-2019 08:14

@Sprattee Welcome to our Fitbit Community! I'm happy to hear that your Versa was replaced after it would not turn on even though you restarted it. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you so much for your help @SunsetRunner!

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes