Versa shows a black screen

[Leonieke]

Hello,

My Versa only shows me a black screen. I already charged it but it still doesn't work.
Please help me out

[SunsetRunner]

Hi, two suggestions:

1. If you're using a Third Party Clock Face, change it to one developed by Fitbit itself and restart your Versa.

2. If you're using a Fitbit clock Face, restart your Versa 4-6 times in a row by pressing and holding the left abd right lower buttons together untill you see the Fitbit logo and release the buttons.

[JuanJoFitbit]

@Leonieke Welcome to our Fitbit Community! I'll be glad to assist you with your Fitbit Versa since its screen won't turn on even though you've made sure that it has battery.

In addition to the great troubleshooting steps that shared @SunsetRunner, I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it if you already tried it. Once you've done the troubleshooting steps, charge your Versa for 2-3 hours and see if the display gets back to life.

Keep @SunsetRunner and me posted on the outcome!