Fitbit Versa Dying After Ocean

[VersaUser1296]

I wore my Fitbit Versa to the ocean, it was barely even submerged, but it started freaking out and acting like all the buttons were being pressed randomly. I tried restarting it a few times, cleaning with a damp cloth in between. It has since ran out of power, so I plugged it in for an hour and it’s still dead. Do I need a new one? I’ve swam with it before using the swimming exercise tracker, and it was fine. 

[NellyG]

Oh dear @VersaUser1296 , that doesnt sound good! I will flag your post for a moderators assistance.

[AlexandraFitbit]

Welcome to the Fitbit Community forums @VersaUser1296! Thanks for sharing the inconvenience that you are experiencing with your Versa after swimming in the ocean. I appreciate the details you provided and the steps that you followed. I will recommend putting the Fitbit in a bowl of uncooked rice for 48 hours  and then to follow the steps on the article: Why isn't my battery charging on my Fitbit device?

Let me know if this helps please! 

@NellyG thanks a lot for your help! 

[Niecy17]

If it's water damage, you need a replacement. They are supposed to be rain, shower, and swim proof for up to 25 meters. Anyone advising you to fix water damage is telling you to do the company's job. That could void your warranty, and chances are it'll happen again with the same unit. I'd suggest you have it replaced before your warranty expires.

Moderator edit: format

[AlvaroFitbit]

@Niecy17 Thanks for stopping by! Thank you so much for your input. I wanted to add that if anyone is interested you can review Fitbit's warranty here.

Let me know how it goes.

[esuljane]

This just happened to me, as well! I have swam in a pool just fine but when I was in the ocean it died that night and never restarted.  It lasted 3 months. 😞

[AlvaroFitbit]

@esuljane It's great to see that you've visited the Fitbit Community!

I will gladly assist you with this and sorry for the late reply. This isn't expected specially if you tried restarting it. Please let our support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

Keep me posted.

[VersaUser1296 · Accepted solution]

Thanks for the help everyone! I ended up talking directly to fitbit support, and when we determined that it was broken, they had me send it back.  The new one should be here soon (a 3 to 4 week process).  While I wish it was quicker, I'm glad I'll have a working one again!

[AlexandraFitbit]

Hello @VersaUser1296! I apologize for the delay in my response. Thanks for coming back and for taking the time to let us know, that you have to send your Fitbit so support can send you another one. I'm happy to hear that everything will be fine soon. 

Please let us know if there is anything else we can do for you! 😉

[esuljane]

Yes, they sent a replacement and we're very helpful. Thank you!

[esuljane]

Yes, they sent a replacement and were very helpful. Thank you!

[Niecy17]

That's great news 😊

[SunsetRunner]

I actually had the same issue this weekend with my fitbit ionic. I took it surfing (no more than 10m submerged) this weekend, in the past I've been able to swim with it with no issue. It began to freak out as if all buttons were pressed then died. I bought it new off of ebay earlier this year, I suspect I wouldn't be eligible for a replacement? 

[esuljane]

They replaced mine! I bought it off of Amazon. I think you'll be fine!

[SunsetRunner]

how do I get a mod's attention on this issue?

[Niecy17]

You can either contact anyone of them in this thread sothat they can
escalate your case or you can contact customer service directly.
1(877)623-4997 Send pics or a short vid if you have any, it's much more
effective. https://contact.fitbit.com

[Misy71]

Same here... however because mine was outside the warranty period they were not helpful.   Just sent me a discount code to purchase a new one.