Fitbit Versa Is No Longer Working

[KylieFRob]

I have had my Fitbit Versa since late April and it now all of a sudden decided to stop working. I can turn it on when I reset it, but then it freezes for a solid 3-4 minutes and then shuts off. It will not let me swipe across the screen or anything when it does turn on.

[NellyG]

Try restarting it several times. If it is still freezing then try a Factory reset. If that doesnt fix it you will need to contact Support (link in my signature). Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.