help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa Lite Showing a Red X

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2021 06:03 - last edited on ‎10-06-2021 08:03 by Fitbit Moderator

‎10-06-2021 06:03 - last edited on ‎10-06-2021 08:03 by Fitbit Moderator

I have a Fitbit Versa Lite it was working fine then all of a sudden a red X came up Ed said data not cleared sync and try again I tried and tried and nothing's happening I read even reinstalled the app and went to Target to

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎10-06-2021 08:02

‎10-06-2021 08:02

Welcome to the Fitbit Community, @Cookiemiller131. It's great to have you here!

 

Thanks for the details provided and troubleshooting performed. The "Data not cleared sync and try again" message will appear when a factory reset is performed to the watch. Since this erases the data on the watch and unpair it from your account, I recommend you to setup your Versa Lite as a new device by following the instructions from this help article: How do I set up my Fitbit device? so you can pair and update your watch.

 

On a side note, I moved your post to the Versa watches board to keep the Community organized.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes