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Fitbit Versa Lite not connecting via Bluetooth

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‎11-29-2019 12:55 - last edited on ‎11-30-2019 04:17 by Fitbit Moderator

‎11-29-2019 12:55 - last edited on ‎11-30-2019 04:17 by Fitbit Moderator

I recently purchased a Fitbit Versa Lite and it can not connect via the app. When I first set it up it connected after a couple hours it said "Connection Failed". There are no issues with my internet at least I do not think so. Please help.

 

 

Moderator edit: format

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‎11-30-2019 04:17

‎11-30-2019 04:17

@Kaarrl, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't connect with your phone.

 

Please let me know what is the brand and model of your phone. In the meantime, make sure that you are following the setup process as described in this help article.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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