Fitbit Versa Lite not syncing

[Rheidomingo]

Hi everyone, anyone here having trouble syncing their Fitbit versa lite? My Fitbit versa lite was completely fine till I i tried updating it/ syncing it for new time zone. All of a sudden it wouldn’t connect to my phone and every time i tried connecting it or syncing it, it would show updating then my Fitbit will restart. It also shows an error message “data not cleared sync and try again”! All the time. Please help. I just bought this last month. Thanks in advance!!

Moderator edit: format

[NellyG]

Hi @Rheidomingo Try restarting it a few times and hopefully that will fix it.

Restart your tracker  

[Rheidomingo]

Thanks @NellyG , i did try it many times but still won’t update or sync my tracker. It stops updating to about 13% then my tracker will restart and disconnect.

[NellyG]

OK Try THIS Help Article on Update Problems. If nothing there helps you will need to contact Customer Support 

Fitbit Support  

[Britb80]

There’s no way of trying “this” if you can’t get past the screen that says data not cleared, sync and try again! The button will not even do anything. I’ve tried everything others have suggested. Uninstall and reinstall app. Disconnect from Bluetooth and set up again. NOTHING IS WORKING AND IM BEYOND FRUSTRATED. I’ve not even had it working for 4 mo.

someone please help!

[NellyG]

Hi @Britb80 I get that you are frustrated but please do not shout at me (capitals). It is against Community Guidelines  and it makes me not want to help you.

Have you tried restarting the Versa several times? Have you tried a Factory Reset? If neither of those help then contact Support. You havent said whi h Versa you have, so I am assuming it is a Light or a Versa 2. If it is an original Versa, let me know as the Factory Reset sequence is different.

Restart your tracker  

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[Rheidomingo]

Hi @NellyG , sorry for the late reply. Been crazy busy. I tried updating my partners fitbit versa light and still the same. I tried literally everything and just can’t get pass through the screen that has a big X and sync not complete. Idk if it’s just completely broken or what. Didn’t even use it for half a year.

[jaycee25]

My new Fitbit Versa Lite wouldn’t sync with my iPhone from day one. I followed all suggestions from the help forum, including updating to the latest iOS, forcing the Fitbit app to close, turning off bluetooth, turning off my phone, and then starting the phone up again and turning everything back on and pairing the watch again. The watch and phone are now synced, but the Fitbit app is stuck in an endless, rapid loop of running the sync process, successfully syncing, but immediately showing a “Sync Failed” message, and then starting the whole loop again. I can’t get it to stop. This is unacceptable, given what I paid for the Versa Lite, even with the discount I got because vertical white lines appeared one day on my Charge 3 screen and wouldn’t go away. I think I’ll look into getting a different brand of fitness tracking watch.