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Fitbit Versa Lite update

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‎08-27-2019 20:08 - last edited on ‎12-17-2021 13:48 by Moderator Alum

‎08-27-2019 20:08 - last edited on ‎12-17-2021 13:48 by Moderator Alum

Just trying to set up. It is fully charged on Wi-Fi my phone is blank screen when I go back on it asks me if I want to stop update or cancel. Nothing is happening on fitbit dots are all white how do I know if it is updating or what can't tell on either device. Help

 

Thanks

 

 

Moderator edit: subject for clarity

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‎08-28-2019 14:03 - edited ‎08-28-2019 14:17

‎08-28-2019 14:03 - edited ‎08-28-2019 14:17

Welcome to the Fitbit Community, @Stupid1.

 

Congratulations on your new Fitbit Versa Lite! I appreciate your participation in the Forums and sharing your concern regarding the update message you receive during setup. Thank you for your efforts to resolve this. I understand that your watch is fully charged, I recommend to plug your watch into the charger and make sure your watch is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Lite Edition. You can confirm the steps to set up your device here and the troubleshooting steps if you continue experiencing difficulties with the update in this help article: Why can't I update my Fitbit device?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-28-2019 14:03 - edited ‎08-28-2019 14:17

‎08-28-2019 14:03 - edited ‎08-28-2019 14:17

Welcome to the Fitbit Community, @Stupid1.

 

Congratulations on your new Fitbit Versa Lite! I appreciate your participation in the Forums and sharing your concern regarding the update message you receive during setup. Thank you for your efforts to resolve this. I understand that your watch is fully charged, I recommend to plug your watch into the charger and make sure your watch is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Lite Edition. You can confirm the steps to set up your device here and the troubleshooting steps if you continue experiencing difficulties with the update in this help article: Why can't I update my Fitbit device?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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